Return Policy

Return and Refund Policy

We want you to feel confident with your Procana purchase and provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping.

Defective Products (Exchanges/Refunds)

If for any reason our products arrive to you in a damaged or defective manner, we pledge to refund or replace the similar item for you. Please submit a photo of the damaged product to customer service at to obtain an RMA (return authorization number) within 7 days of receipt.  For Manufacturer's defective products, we will provide a return shipping label at no cost to you.